Resume

• Lead Salesforce MCP implementation and rollout, enabling use in Copilot Studio, Copilot CLI, and custom Teams bots powered by Progress Agentic RAG.
• Designed the architecture for an AI routing engine that orchestrates order provisioning across multiple quoting and provisioning applications.
• Drive AI upskilling across the Enterprise Applications team, helping architects, admins, and developers apply agentic tooling to real delivery workflows.

• Led Salesforce implementation recovery after a failed SI engagement, owning architecture direction, execution planning, and nearshore delivery coordination.
• Built the Salesforce-Ironclad integration, connecting quote and contract data, Sales visibility, and eSignature handoff across the quote-to-contract lifecycle.
• Designed HubSpot integration, custom Apex lead and opportunity routing, and target data model from lead ingestion through Order generation, hardware installation, and cloud provisioning.
• Hired and managed nearshore developers.
• Used agentic engineering to deliver a custom LWC quoting engine in one week, turning complex bundling, pricing, and discounting rules into an intuitive workflow.

• Owned architecture and final technical design authority for Salesforce at a rapidly scaling SaaS company (~100M ARR, ~200 employees).
• Reduced CPU timeouts from dozens per day (often 50+) to fewer than 10 per year and improved page load times from 6+ seconds to approximately 2-3 seconds.
• Built reusable platform frameworks including trigger handling, centralized error logging with Slack alerts, and automation bypass / feature-flag controls.
• Produced integration architecture documentation and enterprise application landscape mapping to support modernization and governance decisions.
• Led architecture mentoring and vendor management across Salesforce, OwnBackup, and Copado.

• Refactored a botched Salesforce implementation to restore core system behavior and delivery momentum.
• Fixed defects, corrected business process flows, and stabilized a heavily customized org under active delivery pressure.
• Provided targeted architecture and development support that returned the platform to reliable day-to-day operation.

Washington D.C. Metro Area

• Designed integration architecture for enterprise Service Cloud programs, including real-time bidirectional sync between Salesforce and Remedy at Motorola Solutions.
• Built metadata-driven Salesforce applications using Apex and Lightning integrated with IBM Watson NLP capabilities.
• Supported AppExchange packaging and security-review readiness for AI-enabled Salesforce products.
• Presented Watson-powered Salesforce solutions at Dreamforce 2018 and TrailheaDX 2019.

• Progressed from consulting-oriented work into hands-on Salesforce development, including declarative automation and Apex implementation.
• Designed and delivered Salesforce solutions across data modeling, business process automation, external application integrations, and custom Apex/Visualforce development.
• Led requirements sessions, agile delivery activities, and UAT coordination with business and technical stakeholders.